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Privacy Policy

BESTAR Holdings Co., Ltd. ("we", "our", or "the Company") highly values the protection of your personal information and privacy. This Privacy Policy applies when you visit our website and use our products or services. It explains how we collect, use, store, share, and protect your personal information.

 

Please read and understand this policy carefully before using our website.

1. Information We Collect

To provide you with high-quality products and services, we may collect the following information:

1.1 Registration and Order Information

  • -Name, phone number, email address, shipping address, and billing information
  • -Order details: product name, quantity, amount, order date, payment method, etc.

1.2 Payment and Transaction Information

  • -Payment records (through third-party platforms such as PayPal or bank card transactions)

1.3 Website Usage Information

  • -Device information: such as IP address, browser type, device model, operating system
  • -Behavioral data: pages visited, click records, time spent, search keywords, etc.

2. How We Use Your Information

  • -We use the collected information mainly for the following purposes:
  • -To provide services such as product browsing, ordering, payment, shipping, and after-sales support
  • -To process orders and arrange logistics
  • -To provide customer service and order notifications (e.g., shipping updates, returns, invoices)
  • -To send you promotional offers, marketing campaigns, or product recommendations (with your consent)
  • -To ensure transaction security and prevent fraudulent activities
  • -To optimize our website content, user experience, and product offerings

3. How We Share Your Information

  • -We will never sell or unlawfully discloseyour personal information. We may share your information with third parties under the following circumstances:
  • -With logistics service providers for delivery purposes (e.g., your name, address, phone number)
  • -With payment platforms to complete transaction processing
  • -With service providers (e.g., customer support systems, email platforms, website hosting services) for operational purposes
  • -When required by applicable laws, regulations, or governmental authorities
  • -We require all third-party partners to strictly comply with data protection obligations and use the information only for specified purposes.

4. Cookies and Tracking Technologies

  • -We use cookies and similar technologies to enhance your shopping experience, including but not limited to:
  • -Saving your login status and shopping cart contents
  • -Analyzing site traffic and improving website performance
  • -Delivering personalized content and product recommendations
  • -You may manage or disable cookies through your browser settings. However, some website features may not function properly as a result.

5. Data Storage and Security

  • -We adopt various security measures to protect your information, including data encryption, firewall protection, and access control.

6. Your Rights

  • -In accordance with applicable laws and regulations, you have the following rights:
  • -To access, correct, or delete your registration information
  • -To unsubscribe from marketing communications
  • -To withdraw consent or deactivate your account (where applicable)
  • -To request that we stop processing certain information (within the limits of the law)
  • -If you wish to exercise any of these rights, please contact us using the details listed in the “Contact Us” section.

7. Protection of Minors

  • -Our website is not intended for children under the age of 14. If we become aware that we have collected information from a minor, we will promptly delete such data after verification. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

8. Policy Updates

  • -We may update this Privacy Policy from time to time and will publish any changes on this page. The revised policy will indicate the “Effective Date” above. For material changes, we may notify you via email or on-site announcement.

9. Contact Us

  • -If you have any questions, suggestions, or complaints regarding this Privacy Policy, please feel free to contact us:

BESTAR Holdings Co., Ltd.
Address: No.199, West Huanghe Road, Changzhou, Jiangsu, P.R. China, 213022
Email: finn.wang@be-star.com
Phone: 400 - 188 - 0826